TRADING TERMS & CONDITIONS

Orders to Knot Gardens Unravelled are accepted subject to these Terms & Conditions. These do not supercede statutory rights under the UK Sale of Goods acts.

We aim always to be Fair, Reasonable and Honest, and expect our customers to be the same. We trade on the basis: “If you like what we do, please tell your friends: if you don't, then please tell us!"

Condition of supply: Knot Gardens Unravelled designs and plans are supplied only for personal use by the customer in his/her own garden and are not transferable and may not be copied in any way or used in any form of trade whatsoever, including garden and landscape design and construction services except with the express permission of Knot Gardens Unravelled.
Copyright: All material supplied by Knot Gardens Unravelled, including, plans, designs, illustrations, photographs, order forms, leaflets, websites, emails, and any other material is copyright © Knot Gardens Unravelled and may not be copied, reproduced or transmitted in any form whatsoever.
Payment & Currency: Payment is accepted by post with cheque drawn on a personal bank account in any currency (contact us first for current exchange rate), UK postal order, UK£ or US$ cash, or on-line from a Paypal account or by credit or debit card with secure credit card processing by PayPal. No orders can be despatched until payment has cleared.
Duties & Local Taxes: Our quoted prices include Value Added Tax at the current rate where applicable. Non EU customers are responsible for any duties and/or taxes levied at the point of entry into the destination country. A commercial invoice is provided with all goods shipped.
Shipping/Carriage: The prices quoted on our order form are the prices of the goods including delivery to the stated destination. These charges include carriage for UK orders by Royal Mail first class recorded delivery post and for overseas orders by Royal Mail Airmail which require a signature on delivery.
Ownership of goods: Ownership of goods passes to the customer when goods are despatched from our premises.
Loss or Damage in Transit: We are not responsible for any loss or damage which occurs after goods leave our premises in the hands of postal services etc. If you do receive damaged goods, inform us and your postal service and retain all relevant documentation as you will need to make a claim against the postal service in your country. If you receive a battered parcel, if delivered by a service requiring a signature on delivery, note the fact on the delivery note, even before you open the package to examine the contents. If you are unable to open the damaged package in the presence of the delivery person, make sure that you sign for it as “Damaged package; goods not yet inspected” or similar to warn the postal service that a claim may be forthcoming. We cannot replace goods damaged in transit without further payment.
Quality of Goods/Fitness for Purpose: The goods we supply are suitable for the purposes described on our website and in our literature, provided that the goods are used in accordance with any instructions supplied and in accordance with good and normal practice. They are covered by UK Consumer Protection legislation.
Returns and Refunds: Because of the nature of the goods supplied, we cannot accept returns or provide refunds. However, if there are any problems with the goods, please inform us and we will make every effort to ensure you are satisfied with the service we provide.
Despatch: All Knot Gardens Unravelled plans are individually prepared for each customer and personalised with the customer’s name. We therefore do not hold stocks of plans. We endeavour to despatch goods within one week of receipt of orders, but the interval may be longer if public holidays or holiday periods intervene. Therefore, please allow up to 28 days for delivery. If your order is required urgently or by a specific date (e.g. as a present) let us know and we will do our best meet your requirements, although we cannot guarantee delivery dates.
Confidentiality: We undertake to exercise all reasonable precautions to keep information supplied to us by customers strictly confidential. We do not supply mailing or contact information to third parties.
Applicable Law and Courts of Jurisdiction: All transactions are governed by English Law and any legal actions arising out of such transactions shall be subject to the English legal processes and under the jurisdiction of English Courts.